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Please note: We can no longer guarantee Christmas delivery.

Terms & Conditions

Registered Company Information

  • Registered Company: Ayoub's Dried Fruits & Nuts
  • Registered in Canada & U.S.
  • Registered Address: 107-2433 Dollarton Highway, North Vancouver, BC, V7H 0A1
  • Registered Company Number: Ayoub's Dried Fruits and Nuts INC.

Definitions

In these conditions the following terms shall have the following meaning: "The Company" means Ayoub's Dried Fruits & Nuts. "Customer" means the customer of the company. "Contract" means any contract for the sale of goods by The Company to the Customer.

Payment

Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method within 30 days of placing your order as the authorization will lapse. We would much prefer to not charge your card until your order is ready to be shipped, and that is the best practice and what we as a company strive for.

 

Delivery Time

When we have the items of your order in stock it is dispatched within 2 business days.

    Notice

    You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

    Stock

    Items ordered that are in stock should be dispatched within 48 hours of the order being placed. Ayoub's Dried Fruits & Nuts holds limited stock in our store and sometimes your order maybe placed in a queue to be roasted, we will try and inform you if this is the case and when you can expect delivery.

    Claims

    Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to Ayoub's Dried Fruits & Nuts within 7 working days of delivery. Ayoub's Dried Fruits & Nuts shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Ayoub's Dried Fruits & Nuts, promptly return any of the goods subject to any claim and any packing materials securely packaged to Ayoub's Dried Fruits & Nuts for examination.

    Liability

    • If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Ayoub's Dried Fruits & Nuts shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.

    • If the Customer establishes that any of the goods are defective Ayoub's Dried Fruits & Nuts shall at its option, replace them with similar goods or allow the Customer credit for their invoice value.

    • In no circumstances shall the liability of Ayoub's Dried Fruits & Nuts to the Customer under this condition exceed the invoice value of the goods.

    Returns

    You have the right to cancel your order up to 1 day after order receipt date, as long as the items are in their original condition, with all tickets and tags attached. At Ayoub's Dried Fruits & Nuts we offer a 4 day returns policy from the date of receiving the goods. In this instance all refunds exclude postage costs, unless a mistake has been made by us.

    Privacy Policy

    We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.

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